Refund & Cancellation Policy

This policy explains cancellation, renewal, refunds, and access after cancellation for BCM Navigator subscriptions.

BCM Navigator is operated by Chua Lavandero Group OPC.

Accounts and payments open at Soft Launch. This policy describes the service as it will work from then.

1. One Product, Plans, and Billing Schedules

BCM Navigator is one product with the same full platform on every plan and under three billing schedules: monthly, quarterly, and annual. Current prices are shown on the pricing page and presented before purchase.

Each subscription covers one named legal organization, every specialist agent as it launches, and one dedicated Tenant Knowledge Base. Plans differ only by the number of paid users: Professional (1 paid user), Enterprise Entry (5 paid users), Enterprise Mid (10 paid users), and Enterprise Top (25 paid users).

2. Renewal and Cancellation

Monthly, quarterly, and annual paid subscriptions automatically renew on their selected billing schedules until cancelled. The recurring price, billing schedule, and payment authorization are presented before purchase.

A cancellation received before the next renewal prevents the subsequent renewal charge. A customer may request cancellation through the client portal’s cancellation method or by contacting teodolfo@bcmnavigator.com.

Subscriptions are sold and billed by Lemon Squeezy, which acts as merchant of record. BCM Navigator emails the Owner a reminder 14 days before each quarterly or annual renewal.

3. Refunds

• Monthly subscriptions: no refund for the current period, except where applicable law requires otherwise. Cancelling stops the next charge.
• Quarterly subscriptions: a 14-day money-back guarantee on the first payment only.
• Annual subscriptions: a 30-day money-back guarantee on the first payment only.
• After the money-back window there are no refunds, and access continues to the end of the paid period.
• Renewal payments are non-refundable.
• The quarterly and annual money-back refund is limited to one per Owner account and payment method.

Lemon Squeezy, as merchant of record, may itself issue a refund within 60 days of a payment to prevent a chargeback, independently of this policy.

4. Access After Cancellation or Refund

After a cancellation, access continues to the end of the paid period, and the workspace then becomes read-only.

A full refund ends the subscription at once and makes the workspace read-only. Nothing is deleted, and work produced before the refund stays available to export.

5. Refund Requests and Payment Return

A customer may request a refund through the client portal’s refund-request method or by contacting teodolfo@bcmnavigator.com with sufficient information to identify the subscription and named organization.

An approved refund is returned through Lemon Squeezy to the original payment method. This policy does not promise a refund-processing deadline.

6. Organizational Information After Cancellation

The Terms of Service, Privacy Policy, applicable subscription arrangement, and portal controls govern account access, Tenant Knowledge Base information, uploaded documents, workflow records, finalized outputs, export, deletion, and backup handling after cancellation.

Encrypted backups are kept for 30 days, and a deleted workspace is permanently removed after a 30-day grace period, as described in the Privacy Policy.

7. Mandatory Rights

Nothing in this policy limits a refund, cancellation, withdrawal, consumer, privacy, or other right that cannot lawfully be excluded or restricted under applicable law.

8. Contact